Introduction
GenusLab Technologies respects the privacy of its users and is committed to protecting personal information collected through its websites, applications, digital platforms, academy, quiz services, competitions, referral programmes, customer support channels, and related services. This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information.
Information We May Collect
Depending on how you interact with our services, we may collect personal information such as full name, email address, phone number, username, profile photograph, date of birth where required, country or location information, gender where voluntarily provided, and account login details.
We may also collect account and service information such as account creation date, subscription status, membership level, quiz participation, scores, leaderboard position, Academy level, course progress, rewards, referral activity, and account preferences.
Payment Information
Payments may be processed through third-party payment service providers. GenusLab Technologies may receive payment status, transaction amount, transaction reference, payment date, currency, and limited payment method information. GenusLab Technologies does not necessarily store complete card details directly. Payment providers process sensitive financial information according to their own security and compliance obligations.
Quiz, Academy and Referral Information
We may collect quiz answers, scores, competition results, rankings, response times, rewards, course enrolment, attendance, assignments, assessment results, project submissions, learning progress, certificates, tutor feedback, referral codes, referral links, number of referrals, qualifying referrals, referral reward amounts, and referral payment history.
Quiz Rules and Fair-Play Monitoring
Live quizzes pay real rewards, so they must be fair for everyone. Before every live quiz you are shown the rules below and asked to agree to them. The quiz and its timer only start once you agree, and we record when you agreed.
The quiz rules
- Play on your own account only. Don't share your login or let anyone else play for you.
- No AI tools, chatbots, browser agents, bots or scripts, and no searching for answers.
- No help from other people while the quiz is running.
- Stay on the quiz screen. Leaving it (other tabs, apps or windows) is recorded.
- One device and one login at a time.
- Don't use a VPN or proxy while playing.
- Don't copy, screenshot, record or share the questions.
If a rule is broken
The attempt is flagged and your reward is not credited: the prize goes to the next eligible player. Repeated or serious cases can get your account suspended.
What we record during a live quiz
To check that the rules are followed, the quiz page and our servers record:
- how many times you left the quiz screen (switched tab, app or window) and for how long;
- how each answer was selected: by touch, mouse or keyboard, whether the pointer moved before the click, whether the click came from a person or a script, and the time between answers;
- your IP address and, from it, your country and the type of network (for example a mobile network, a data centre or a VPN). This lookup runs on our own servers; your IP address is not sent to another company for it;
- whether a request came from a known AI agent or automated browsing service;
- your score, answers and how long the quiz took.
We do not record your keystrokes, your screen, your camera or microphone, or what you do in other tabs or apps.
How it is used
This information is used only to keep quizzes fair and to decide whether a result can receive a reward. An attempt with signs of outside help is flagged for review by authorised GenusLab staff. Flags are signs, not proof: staff review them before acting on an account. A flagged result does not receive a reward, and the reward goes to the next eligible player. You keep your score and experience points unless your account is suspended. If you believe a decision is wrong, contact support@genuslabtechnologies.com and we will review it.
Episode Prizes and Prize Limits
These rules decide who receives the prize for each live quiz episode. We use your quiz results and prize history to apply them.
- Each live quiz episode pays prizes to its top three eligible players. The prize amounts are shown in the app.
- Players are ranked by weighted points: your score × 10 × your rank's multiplier. If two players have the same points, the faster one ranks higher.
- An attempt submitted after the quiz time ends is ranked but can't win a prize.
- A flagged attempt, or an attempt from a suspended account, can't win a prize. The prize goes to the next eligible player.
- You can win a cash prize in at most 4 episodes a day (any place). You can still play every episode for points and XP; after that many prize-winning episodes, any further prize that day goes to the next eligible player.
- You can win at most ₦10,000 in a day, ₦30,000 in a week (Monday to Sunday) and ₦100,000 in a calendar month.
- From when you join, you can win ₦5,000 in episode prizes in all. This doesn't reset each day. Every 2 people you invite with your referral link who make their first Premium payment let you win another ₦5,000: 2 invites, ₦10,000 in all; 4 invites, ₦15,000; and so on. One invite on its own waits for the next. Once you've won all you can, any further prize goes to the next eligible player until more of your invites subscribe, and we send you a notification. The daily, weekly and monthly limits still apply.
- If a prize would take you over one of these limits, you get the part that fits: for example, after winning ₦2,000 and ₦5,000 in a day, a ₦5,000 prize pays ₦3,000. Your Rewards page shows the full prize and which limit reduced it, and we send you a notification when you reach a limit. Once you've reached one, any further episode prize in that period goes to the next eligible player.
- Our team can set a lower number of prize episodes for an individual account, for example while it is being reviewed. Your Rewards page shows the number that applies to you.
- Only one account per internet connection can win a prize in an episode. If several accounts play from the same connection (for example one home Wi-Fi or one 4G router), only the highest-placed of them can win; the prize goes to the next eligible player and the others get a notice. Accounts on mobile data are only treated this way when they keep sharing a connection over several days.
- While an episode is running, players' finishing times are hidden on that episode's leaderboard. They appear once the episode has ended.
- Your Rewards page shows how much you've won today, this week and this month against each limit. The daily limit starts again the next day (Nigerian time), the weekly one on Monday and the monthly one on the 1st. Your score and XP always count, even when a prize goes to someone else.
- Weekly and monthly leaderboard prizes are not part of these limits.
- Winning prizes are sometimes checked by our team before they are paid.
Questions about a prize can be sent to support@genuslabtechnologies.com.
Technical Information
- Internet Protocol address
- Device type
- Operating system
- Browser type
- App version
- Login activity
- Device identifiers
- Usage data
- Error logs
- Network information
How We Use Information
- Create and maintain user accounts.
- Provide access to our platforms.
- Process subscriptions and transactions.
- Deliver Academy programmes.
- Operate quiz competitions and calculate rankings.
- Determine reward and referral eligibility.
- Enforce the quiz rules and keep competitions fair.
- Provide customer support and service notifications.
- Improve platform performance and develop new features.
- Detect fraud, abuse, and security threats.
- Verify transactions.
- Maintain system security.
- Analyse platform usage.
- Meet regulatory or legal obligations.
Marketing Communications
Where permitted, we may send users information about new GenusLab products, courses, promotions, competitions, events, rewards, and service updates. Users may be able to unsubscribe from certain promotional communications. Essential account, payment, security, or transactional messages may still be sent where necessary.
Payment Processors
GenusLab Technologies may use third-party payment providers, including Flutterwave and other approved processors. When making payments, users may also be subject to the privacy policies and terms of those payment providers.
Public Information
Certain information may become visible to other users where this is part of the service. For example, a leaderboard may display a username, profile photograph, score, rank, competition performance, or reward information. Users should avoid placing confidential or sensitive personal information in publicly visible profile fields.
Data Security
GenusLab Technologies implements reasonable administrative, organisational, and technical measures intended to protect personal information from unauthorised access, loss, misuse, modification, disclosure, and destruction. However, no online platform or data transmission system can guarantee absolute security. Users are responsible for maintaining the confidentiality of their passwords and account credentials.
Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain accounts, resolve disputes, prevent fraud, maintain business and financial records, and meet regulatory and legal obligations. Information that is no longer required may be deleted, anonymised, or securely archived where appropriate.
User Rights
Depending on applicable laws, users may have rights concerning their personal information, including the right to request access, correction or deletion; object to certain processing; withdraw certain permissions; and request information about how their data is used. Some information may need to be retained where required for legal, security, fraud prevention, accounting, or regulatory reasons.
Children's Privacy
GenusLab Technologies does not knowingly collect personal information from children contrary to applicable law. Where parental or guardian consent is legally required, users must obtain appropriate permission before creating or operating an account.
Third-Party Links
Our services may contain links to third-party websites or platforms. GenusLab Technologies is not responsible for the privacy practices, content, or security of websites controlled by third parties. Users should review the privacy policies of those websites separately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, regulatory requirements, or business developments. Updated versions may be published on our website with a revised effective date.
Contact
Questions regarding this Privacy Policy may be submitted through the official GenusLab Technologies contact information provided on our website.