Refund Policy

This Refund Policy explains the circumstances under which users may request refunds for payments made to GenusLab Technologies. By purchasing a subscription, service, course, digital product, or other paid offering from GenusLab Technologies, you acknowledge that you have read and agreed to this Refund Policy.

Payments made for access to GenusLab Academy, GenusLab Quiz Premium, or any other subscription-based GenusLab service may provide users with immediate access to digital services, features, content, competitions, educational materials, or premium benefits. Because digital access may begin immediately after payment, subscription payments are generally non-refundable once access has been successfully activated and used. However, GenusLab Technologies may consider refund requests in certain circumstances.

• A user was charged more than once for the same transaction.
• Payment was successfully deducted but the purchased service was not activated.
• A technical error caused an incorrect charge.
• GenusLab Technologies is unable to provide a paid service for a significant period.
• A payment was made for a service that GenusLab Technologies subsequently cancelled before the service commenced.
• Other exceptional circumstances are approved by GenusLab Technologies after review.

If you are charged multiple times for the same transaction, please contact our customer support team and provide your full name, registered email address or phone number, transaction reference, payment date, amount charged, and proof of payment. Verified duplicate transactions may be refunded to the original payment method where technically possible.

If your payment appears unsuccessful but your bank account or card has been charged, you should first allow sufficient time for the payment provider or financial institution to automatically reverse the transaction. Where the transaction remains unresolved, contact GenusLab Technologies customer support with your payment reference and proof of payment. GenusLab Technologies may work with its payment processing partners to investigate the transaction.

Where a user purchases access to a digital course, class, educational programme, or other learning service, refunds may not normally be available after access to learning materials has been granted, the user has attended a class, the user has accessed course content, the programme has commenced, or a certificate or digital learning resource has been issued.

Where GenusLab Technologies cancels a paid course or service entirely and no reasonable alternative is provided, affected users may be eligible for a refund or service credit.

Subscription payments do not constitute payment for guaranteed winnings. Users pay for access to the applicable GenusLab service and its features. Cash rewards, prizes, leaderboard rewards, referral rewards, studio competition rewards, and other promotional benefits are subject to eligibility criteria and competition rules. Failure to win a competition or reward does not qualify a user for a refund.

Referral rewards are promotional benefits and are not refunds of subscription payments. Eligibility may depend on the referred person completing a qualifying transaction, the referrer maintaining an active account, compliance with referral programme rules, and verification that referrals are genuine and not fraudulent.

Users are responsible for reviewing the relevant service, pricing, subscription period, and product information before completing payment. Refunds may not be provided solely because a user changed their mind, no longer wishes to use the platform, did not participate in available activities, failed to attend a scheduled class, failed to cancel a subscription before renewal where automatic renewal applies, or did not win a reward or competition.

If you believe your payment method was used without your authorisation, contact your bank or card provider immediately. You should also notify GenusLab Technologies so that we can investigate the transaction and take appropriate steps concerning the relevant account.

Where a refund is approved, processing times may depend on the payment provider, bank, card network, and payment method. GenusLab Technologies cannot guarantee the exact date on which refunded funds will appear in the customer's account after the refund has been submitted to the payment processor.

Where permitted by applicable law and payment provider rules, transaction or processing fees already incurred may not always be refundable.

Refund requests should be submitted through our official customer support channels and should include full name, registered account details, transaction reference, date of payment, amount paid, reason for the refund request, and supporting evidence where applicable. GenusLab Technologies reserves the right to request additional information before approving a refund.

Refund requests are assessed individually. Submitting a refund request does not automatically guarantee approval. GenusLab Technologies will act reasonably and in accordance with applicable laws, payment processor requirements, and the circumstances of each transaction.